In order to deposit via a credit card there are a few things that need to be remembered:

Is your card International?

The card qualifies as international if it has 16 digits on the front as the card number. If not then your card may be local and you will need to apply to your bank for an international card.

Are you the card holder?

If you are the card holder then there is no problem to deposit. If the card is a relatives or friends then they will need to fill our authorization form, and both of you send documentation.

Are your personal details for your account correct?

If you details are incorrect and your name does not match your credit card for example, this will create a problem. Always remember that when you supply accurate and correct details a withdrawal will be processed without a problem.

Do you have sufficient funds on your card?

When trying to make a deposit please remember to make sure you have sufficient funds in your credit card, allowing for the exchange rate, as we process our funds in US Dollars.

Does your bank allow online purchases?

In some cases you have to authorize your bank or credit card company to allow online purchases, if in doubt please double check with them.

Sometimes your deposit may get declined, if this happens there are a few things to take into consideration:

Have you entered the correct expiry date?

This is located on the front of all cards.

Have you entered the correct CVV2 number?

This is located on the back of the card and will be the last 3 digits.

Have you entered the full card number?

Always remember that all 16 digits need to be entered.

One of the most common reasons for a declined deposit with your credit card is just mistyped information, so please always check before proceeding. If you have checked all the information and still receive a decline then we recommend one of our alternative payment methods.

Diamond Empire

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